Cancellation Policy
Up to 3 weeks before arrival, you may cancel at any time free of charge and without providing any reason. We will fully refund your deposit.
In case of a cancellation between 20 and 7 days before the start of your stay, we will charge 50% of the total amount.
For last-minute cancellations, no-shows, or early departures, we will charge 100% of the booked hotel stay.
Not being able to start a planned trip is already challenging. To avoid any financial loss in such situations, we recommend taking precautions in advance.
We therefore suggest booking the Hotel Cancellation Protection insurance, Hotelstorno Plus, in collaboration with Europäische Reiseversicherung AG.
As a special service, we offer the convenience of paying the deposit along with the cancellation insurance premium securely online.
Up to 3 weeks before arrival, you may cancel at any time free of charge and without providing any reason. We will fully refund your deposit.
In case of a cancellation between 20 and 7 days before the start of your stay, we will charge 50% of the total amount.
For last-minute cancellations, no-shows, or early departures, we will charge 100% of the booked hotel stay.
Not being able to start a planned trip is already challenging. To avoid any financial loss in such situations, we recommend taking precautions in advance.
We therefore suggest booking the Hotel Cancellation Protection insurance, Hotelstorno Plus, in collaboration with Europäische Reiseversicherung AG.
As a special service, we offer the convenience of paying the deposit along with the cancellation insurance premium securely online.